On TikTok, a former employee of Costco shared with viewers the reasons why they could potentially be prohibited from making excessive returns, causing quite a surprise among viewers.
Despite being adored by countless individuals for its budget-friendly prices and excellent food selection, Costco is best known for its exceptional returns policy.
Recently, they gained widespread attention after giving a customer the opportunity to return a $1,400 playground set because his children had “outgrown”it.
Nonetheless, a TikToker disclosed that there could potentially be a cap on Costco’s benevolence, and thus, it may not always be possible to benefit from their highly sought-after refund policy.
According to TikToker @psychoz28, I often receive inquiries similar to this one. Even if you repeatedly attempt to return items, you will not be permanently banned. Instead, your attempts will be recorded and a restriction will be placed on your account, preventing you from making further returns. However, your membership will remain active and you will still be able to use it at the register.
@psychoz28 Replying to @mywifemademe costco returns clarification!#greenscreen #costco #wholesale #retail #returns #membership #customerservice
During our previous discussion, I mentioned a scenario where someone returned a play set. To be blocked on this platform, you would need to exhibit a similar behavior, such as returning your electronics every 87 days just to avoid paying for them. This consistent pattern of returns would result in your account being blocked due to what they would consider a repeated pattern of returns.
The TikToker explained that on the employee side of the return screen, there is a section at the bottom labeled “reason for return”for whenever an item is returned.
It seems that the majority of employees will opt to leave this section empty. However, should they come across a peculiar reason for their return, they may choose to provide it.
As an illustration, regarding the play set we observed earlier, you might include in the comments, “The play set was returned due to the child’s outgrowing it. Please exercise caution when handling any future return requests from this individual.”
After the video was posted, individuals were inundated with inquiries, with one person writing, “The question now is, what is done with all of these items that cannot be resold?”
“Another individual shared that at their local Costco, a customer returned a snow blower and then purchased a lawn tractor. They then planned to return the lawn tractor in the fall to buy a new snow plower, repeating the cycle until they were caught.”
“One person shared that their favorite was the individual who returned a live Christmas Tree after Christmas, accompanied by a laughing emoji.”
According to another user, a lady entered and brought back a cake she had attempted to decorate on her own. She was dissatisfied with her own creation and thus decided to return it. The user mentioned that this was the third instance of such a return that day.
A second woman’s Costco cake story also went viral, as she marked her entire birthday at the store for a mere $30.
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