0x87dd0005 Xbox Error: How to Fix it in 3 Steps

The error code 0x87dd0005 on Xbox typically indicates a sign-in issue. It commonly occurs when there is a problem with your Xbox Live account or network connectivity. Hence, this article will discuss why the error occurs and some steps for fixing it.

Also, you may be interested in our article about the error 0x80190190 on Xbox and some ways to fix it.

What causes the 0x87dd0005 Xbox error?

The error means there’s a problem with the Xbox service, or your console or PC has encountered an unexpected error. Here are some potential causes of this error:

Xbox Live service issues are a common cause.
Incorrect account credentials, expired Xbox Live subscriptions, or other account issues.
Network connectivity problems will prevent you from connecting to the Internet.
Temporary data or cache issues can sometimes lead to issues.
Xbox Live profile conflicts, such as multiple signed in profiles can cause the issue.

How do I fix error 0x87dd0005?

We recommend you go through the following preliminary checks before trying any advanced troubleshooting steps:

Check the Xbox Live service status on Xbox Live status page and make sure the service is working.
Clear persistent storage and temporary files.
Check your internet connection and restart your network connection.
Check account credentials and subscriptions.

If the preliminary check above can’t resolve the problem, proceed with the solutions outlined below:

1. Restart your device

1.1 Xbox console

Press and hold the Xbox button in the center of your controller to open the Power Center.
Select Restart console from the menu.
Click on Restart.
After restarting the console, try to sign in and check if the error persists.

1.2 PC

Press the Windows button.
Select the Power button from the drop-down menu, then click on Restart.

Restarting the Xbox console or PC will refresh its process and close background activities impeding the sign-in.

2. Use the Switch account option

On the sign-in error page, click on the Switch account button.
Select your account and continue.

The above steps will allow you to select and switch to your account if you have multiple accounts.

3. Uninstall and reinstall the problematic game

3.1 Xbox console

On the Home screen, select My games & apps.
Highlight the game or app, then press the Menu button on your controller.
Click Manage game & add-ons.
Then, select Uninstall all.
Repeat the restart Xbox console steps in solution 1.
After restarting, download the game or app and try launching it to see if the error persists.

3.2 PC

Press the Windows + R keys, type appwiz.cpl, and click OK to open the Programs and Features.
Localisez et cliquez sur le jeu Xbox, puis cliquez sur Désinstaller.
Redémarrez ensuite votre PC.
Si le jeu est un jeu Play Anywhere, réinstallez-le. Cependant, vous devrez peut-être le racheter si ce n’est pas le cas.

La réinstallation du jeu résoudra les problèmes qui l’empêchent de se connecter à votre compte Microsoft.

Vous pouvez également vérifier quoi faire si Xbox One ne charge pas les jeux. Vous pouvez également en savoir plus sur la résolution des problèmes liés au téléchargement de jeux à partir du Xbox Game Pass sur votre PC.

Avez-vous des questions ou des suggestions concernant ce guide? Veuillez les déposer dans la section commentaires.