The error code 0x87dd0005 on Xbox typically indicates a sign-in issue. It commonly occurs when there is a problem with your Xbox Live account or network connectivity. Hence, this article will discuss why the error occurs and some steps for fixing it.
Also, you may be interested in our article about the error 0x80190190 on Xbox and some ways to fix it.
What causes the 0x87dd0005 Xbox error?
The error means there’s a problem with the Xbox service, or your console or PC has encountered an unexpected error. Here are some potential causes of this error:
- Xbox Live service issues are a common cause.
- Incorrect account credentials, expired Xbox Live subscriptions, or other account issues.
- Network connectivity problems will prevent you from connecting to the Internet.
- Temporary data or cache issues can sometimes lead to issues.
- Xbox Live profile conflicts, such as multiple signed in profiles can cause the issue.
How do I fix error 0x87dd0005?
We recommend you go through the following preliminary checks before trying any advanced troubleshooting steps:
- Check the Xbox Live service status on Xbox Live status page and make sure the service is working.
- Clear persistent storage and temporary files.
- Check your internet connection and restart your network connection.
- Check account credentials and subscriptions.
If the preliminary check above can’t resolve the problem, proceed with the solutions outlined below:
1. Restart your device
1.1 Xbox console
- Press and hold the Xbox button in the center of your controller to open the Power Center.
- Select Restart console from the menu.
- Click on Restart.
- After restarting the console, try to sign in and check if the error persists.
1.2 PC
- Press the Windows button.
- Select the Power button from the drop-down menu, then click on Restart.
Restarting the Xbox console or PC will refresh its process and close background activities impeding the sign-in.
2. Use the Switch account option
- On the sign-in error page, click on the Switch account button.
- Select your account and continue.
The above steps will allow you to select and switch to your account if you have multiple accounts.
3. Uninstall and reinstall the problematic game
3.1 Xbox console
- On the Home screen, select My games & apps.
- Highlight the game or app, then press the Menu button on your controller.
- Click Manage game & add-ons.
- Then, select Uninstall all.
- Repeat the restart Xbox console steps in solution 1.
- After restarting, download the game or app and try launching it to see if the error persists.
3.2 PC
- Press the Windows + R keys, type appwiz.cpl, and click OK to open the Programs and Features.
- Xbox ゲームを見つけてクリックし、アンインストール をクリックします。
- その後、PC を再起動します。
- ゲームが Play Anywhere ゲームの場合は、再インストールします。ただし、そうでない場合は、再購入する必要がある場合があります。
ゲームを再インストールすると、Microsoft アカウントにサインインできない問題が解決されます。
また、Xbox One がゲームを読み込まない場合の対処方法を確認することもできます。また、PC でのXbox ゲーム パスからのゲームのダウンロードに関する問題の修正についても読むことができます。
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