BBC iPlayer Error Code 02062: How to Fix it

The BBC iPlayer often throws the Error code: 02062 across all devices, including Amazon Firestick, Roku streaming stick, Xbox, and PlayStation.

The error message reads, Something went wrong loading this program. This is usually a temporary problem. If it’s a program that’s just finished on TV, then try again shortly or try a different program, followed by the error code.

Why am I getting BBC iPlayer Error Code 02062 on BBC iPlayer?

When faced with the error code, it could be the streaming device, app cache, or access rights issues to blame. Many based outside of the United Kingdom had this problem. Besides, it could be an unstable Internet connection or problems with the network settings.

How do I fix BBC iPlayer Error Code 02062?

Before we start with the slightly complex solutions, try these quick ones:

Power cycle Amazon Firestick. This also works for BBC iPlayer Error code 02062 on Xbox. In this case, power off the console.
Update the BBC iPlayer app.
If you are presently connected to a Wi-Fi network, switch to a wired connection or use a mobile hotspot.
In case you are using a VPN or proxy to access the streaming platform, disable both.

If none work, head to the fixes listed next.

1. Update the smart TV’s software

Power on the device, go to Settings, and select My Fire TV (different for other manufacturers).
Scroll down and select About.
Head to Install update and if there’s a newer version available, select the option to download it.
Wait for the device to restart.

Updating the smart TV firmware often helps with the iPlayer Error code: 02062 on a Samsung TV and other devices. This also works for the Something went wrong iPlayer error.

2. Clear the BBC iPlayer cache

Go to your TV Settings, and select Applications.
Now, choose Manage Installed Applications.
Locate and select BBC iPlayer from the list.
First, choose Clear data and then Clear cache to delete the non-critical app files.
Restart the device and check for improvements.

3. Change the DNS

Open the TV Settings, go to My Fire TV, and select About.
Select Network from the options, and copy the details for the current network from the right. We will be needing that later.
Now, go back to the Settings home screen, and select Network.
Choose the current network and press the three-line button to disconnect from it.
Once done, wait for your Firestick to search for it, and again select the network.
Now, enter the network’s password, IP address, Gateway, and Network Prefix Length. We copied the last three earlier.
DNS 1을 묻는 메시지가 나타나면 텍스트 필드에 8.8.8.8을 입력하고 다음을 선택하세요. .
DNS 2의 경우 8.8.4.4를 사용한 다음 연결<을 선택하세요. i=4>.