Valkyrae Addresses Concerns Over Merch Store Malfunctions
Popular YouTube streamer Rachell ‘Valkyrae’ Hofstetter recently addressed a fan’s complaint during a live stream regarding issues with her merchandise store. The fan expressed frustration after allegedly being “screwed”out of their hoodie purchase, suggesting Valkyrae was indifferent to the situation.
Merchandise Offerings and Pricing
Valkyrae offers a diverse selection of merchandise, which includes items such as t-shirts, sweatpants, and hoodies. Prices for her products range from $25 to $73. The merchandise is sold via her official website, valkyrae.com, and is facilitated through Shopify, partnering with the merchandising company ‘Ceremony of Roses’.
Fan Complaint During Live Stream
During a stream on December 24, a viewer voiced their complaint, stating, “Guess Rae don’t care about her merch store screwing me out of a hoodie.”Valkyrae quickly responded, advising the fan to reach out to customer support on the website. She noted that the issue could likely be related to the merchandise provider or an error in the provided shipping details.
Affirmation of Concern
In a heartfelt response, Valkyrae emphasized, “I do care. But I’m sure you can imagine, there are probably a lot of people that have had issues as well. It’s like, do you really think I don’t care?!”This assertion highlights her dedication to customer satisfaction amidst a growing fanbase.
Previous Merch Controversy
This isn’t the first incident involving critiques of her merchandise. Back in September, Valkyrae found herself apologizing after launching a particularly expensive merchandise line. One hoodie from that drop was priced at a staggering $120. During that time, she discussed the reasons behind the inflated costs, revealing that multiple design changes contributed to the high production price. “It could have been so much cheaper if I didn’t keep changing the design,”she explained.
Understanding Fan Sentiment
Valkyrae acknowledged that fan complaints stem from genuine interest in her merchandise. “The reason people are complaining is because they care… I have no problem with everyone voicing their opinion,”she stated. Furthermore, she encouraged fans to refrain from making purchases if they felt the prices were too high, suggesting they wait for future drops instead.
For more details on this topic, you can watch the discussion in her live stream recorded here:
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To explore more about her previous merchandise concerns, check this link:
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For further information, please visit the source article here.
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