Upgrade Nightmares: Known Issues with Windows 11 24H2 Update

LAST UPDATED: March 11, 2025: Microsoft unveiled the **Windows 11 2024 Update (version 24H2)** on October 1, 2024. This significant feature release brings intriguing new AI capabilities, boosts security measures, and enhances privacy settings along with productivity tools. However, as with any major operating system update, some users may experience known issues that could impede the upgrade process.

For the comprehensive list of known issues regarding Windows 11 24H2, refer to the **Microsoft Health Dashboard**.At the current moment, several critical issues are halting the upgrade.

For instance, Microsoft has implemented a **safeguard hold** for devices utilizing wallpaper customization applications and the game Asphalt 8. Additionally, users with devices employing **Intel Smart Sound Technology drivers** or the **Easy Anti-Cheat** application may face **Blue Screen of Death** errors.

Identifying Known Issues with Windows 11 2024 Update (version 24H2)

Below is a catalogue of confirmed issues that are currently blocking the transition to the **Windows 11 2024 Update**:

(Confirmed) Audio Output: Dirac Audio (cridspapo.dll) Issues: Users have encountered a loss of audio functionality across integrated speakers, Bluetooth speakers, and headsets following the upgrade to version 24H2.*(Upgrade block in place.)*
(Confirmed) Integrated Camera Hiccups: Activation of object or face detection on integrated cameras can lead to unresponsive Camera and other applications.*(Upgrade block in place.)*
(Confirmed) Safe Exam Browser Compatibility: The Safe Exam Browser (*version 3.7 or older*) is reported to be incompatible with the updated operating system.
(Confirmed) Easy Anti-Cheat Crashes: Older drivers for the Easy Anti-Cheat application may cause system freezes and result in a Blue Screen of Death.
(Confirmed) Wallpaper Customization Tool Compatibility: Various wallpaper customization applications may cease to function, but updates can be attempted to rectify the situation.*(Upgrade block in place.)*
(Confirmed) Compatibility Issues with Intel SST Drivers: Systems equipped with Intel Smart Sound Technology drivers may encounter Blue Screen errors.
(Confirmed) Asphalt 8 Instability: Asphalt 8 has been reported to experience periodic crashes.*(Upgrade block in place.)*

Resolved Issues in Windows 11 2024 Update (version 24H2)

(Resolved) AutoCAD 2022 Startup Failures: Autodesk rectified startup issues in AutoCAD 2022 with software update S182.0.0 and version 2022.1.4 or higher.
(Resolved) Asus Device Crashes: Certain Asus models, including X415KA and X515KA, experienced Blue Screen errors due to hardware conflicts, which have been identified and addressed.*(Upgrade block in place.)*
(Resolved) Ubisoft Game Crashes: Various Ubisoft games encountered black screen issues during gameplay, which have been resolved.
(Mitigated) Windows 11 USB or CD Update Issues: In instances where media was created with October or November 2024 updates, users may now ensure October updates are included for a smooth transition.
(Mitigated) Time Zone Update Restrictions: Users faced limitations changing time zones in the Settings app only, though access via the Control Panel remains available.
(Resolved) Outlook and Google Workspace Sync Issues: An update hold has been placed until resolution is complete.
(Mitigated) Audio Output Loss on Dirac Audio: An update hold addresses this ongoing issue until a permanent fix can be implemented.
(Resolved) Auto HDR Game Issues: Problems with games freezing or showing incorrect colors while Auto HDR was enabled have been addressed.
(Resolved) USB eSCL Protocol Discovery Problems: Discovery issues for USB-driven scanners have been resolved.
(Resolved) Chinese Financial Application Instabilities: Issues affecting several Chinese financial apps have been addressed.
(Mitigated) Time Change Limitations: The inability to modify the time zone remains confined to the Settings app, alternative methods still function.
(Resolved) Task Manager Display Errors: The updated Task Manager now correctly displays active apps and processes without errors.
(Mitigated) Windows Update Cleanup Reporting Errors: While users may receive misleading reports regarding Windows Update cache, the actual space is being cleared effectively.
(Resolved) Voicemeeter App Causes Blue Screen Errors: Compatibility issues with Voicemeeter have been resolved, diminishing the occurrence of the MEMORY MANAGEMENT blue screen error.*(Upgrade block in place.)*
(Resolved) Fingerprint Sensor Malfunctions: Affected models may require firmware updates to eliminate issues related to sensor functionality after locking the device.
(Resolved) Western Digital NVMe SSD Blue Screen Errors: Post-upgrade BSOD reports have been addressed, with a workaround and firmware update available. Find more details in the **Western Digital Forum**.*(Firmware updates are now provided for affected SSD models.)*
(Resolved) Inoperative System File Checker: The ** sfc /scannow** command runs but does not fix errors; a fix is anticipated in the upcoming November 2024 update.

Reported User Issues

Aside from those formally recognized, users have cited several additional complications:

OOBE Setup Loop: Some users have reported being stuck on the keyboard selection page, causing an upgrade loop that prevents setup completion.
App Compatibility Problems: Issues arise with applications like Google Chrome failing to launch or freezing unexpectedly.
Mouse and Cursor Disappearance: Users may find that their cursors vanish when attempting to type in fields on various platforms, including Google Chrome and Microsoft Edge.
Clipboard Functionality Failure: Pre-existing reports of clipboard history issues persist post-upgrade; temporarily toggling the setting in the Settings app may help.**Learn more about fixing this issue.**

These reported concerns are gathered from direct feedback from users, and select issues, such as the cursor and Windows Update cache anomalies, have been increasingly noted.

For those experiencing the **Blue Screen of Death**, consider rolling back the upgrade until the underlying issues are resolved. If you’re contemplating whether to proceed with the version 24H2 upgrade, reviewing the recommendations below may facilitate your decision-making.

Microsoft enforces safeguard holds for systems flagged with issues that could adversely affect operations, ensuring problematic devices will not receive the update until concerns are mitigated.

For a visual overview of what’s new in the **Windows 11 2024 Update**, check out this overview

video

. Moreover, further insight can be gained from this clip on **upcoming features for Windows 11 2024 Update**—note that initial availability of new features, particularly those tailored for Copilot+ PCs, may be staggered.

If you are deliberating upgrading your system now versus later, the following guide will assist you in making a judicious choice.

Update March 11, 2025: Content continues to be revised for accuracy and to incorporate the latest findings.

Additional Insights

1. What should I do if my device is experiencing the Blue Screen of Death after upgrading?

If you encounter the Blue Screen of Death (BSOD) after upgrading to Windows 11 version 24H2, consider rolling back the update until Microsoft resolves the reported issues. It’s wise to monitor updates from Microsoft for fixes and workarounds.

2. How can I check if my device is compatible with Windows 11 2024 Update before upgrading?

To verify compatibility, visit the Microsoft website and utilize their PC Health Check tool. This tool assesses your computer’s hardware and software against Windows 11 requirements, identifying any potential conflicts before proceeding with the upgrade.

3. Where can I find additional support for issues with Windows 11 version 24H2?

Additional support can be found through the Microsoft Support page and various technology forums where users share experiences and solutions regarding common problems with the Windows 11 24H2 update.

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